Affordable Membership Plans

Plans

When signing up for service, you must agree to the Lüm Mobile Terms of Service and the Lüm Mobile Privacy Policy.   
Prices do not include GST or PST.  

Membership Plans

• Included in your membership is:
  • An allotment of Canada Data for data service while you are in Canada,
  • the option to purchase additional Canada Data and Travel Data
  • Unlimited calling and outgoing text (SMS) messages within Canada and from Canada to the U.S.,
  • A phone number or moving your existing phone number from another provider,
  • service activation with no additional charge,
  • one SIM card or eSIM with your first membership (1-month membership is eSIM only),
  • unlimited incoming text (SMS) messages, and
  • Call Display and access to Call Forwarding, Call Waiting, and Three-way calling.
• Any changes to the membership will take effect when the membership renews.
• Memberships auto-renew with current in market pricing to help you avoid losing service.  You can opt-out of membership auto-renewal in your myLüm account.
• If your membership expires, your account will be suspended, and you’ll lose access to wireless services through Lüm. 
• Memberships can be cancelled at anytime, but no refunds will be provided.  All purchases for Lüm Mobile are non-refundable.  

Use and Data Charges

• Calls and text messages made while using Wi-Fi Calling are charged the same as all other calls and text messages.
• When you are getting close to using up your data, we will send you a notification (unless you choose to opt-out of the notification).
• Data purchases cannot be transferred to another customer.

Canada Data

• Canada Data is included with all membership plans and can be used anytime during the membership period.  
• Any Canada Data remaining at the end of your membership will roll over for one more membership term regardless of the duration of your membership.  If there is still rollover data remaining at the end of your second membership term, it will expire when the membership expires.  
• Rollover data is used before membership data.
• If a membership expires but is renewed within 60 days, rollover data will still be available.
• Top up data can be purchased if you run out of data before your membership renews.  Top up data does not rollover to the next membership term.  Top up data is used after rollover data and membership data are used up.
• Auto-recharge can be turned on in your myLüm account to automatically purchase data for you when your balance is close to running out.
• If you have data set to auto-recharge, it will automatically purchase data at the current in-market rate.

Travel Data

• You can purchase Travel Data to roam in the U.S. and Mexico where service is available.  Data purchased for Canada cannot be used in the U.S. and Mexico.  Travel Data:  
  • may only be used outside of Canada;  
  • cannot be transferred to the Canada data balance; and
  • is non-refundable.
• Every time you talk, send a message, or use data, the applicable cost is deducted from your Travel Data balance.  Outgoing text messages are deducted from the data balance at a rate of 1 MB per message.  All incoming and outgoing calls are deducted from the data balance at a rate of 1 MB per minute.  MMS messages are deducted from the data balance based on the actual size of the picture or video.
• Travel Data cannot be set to auto-pay.
• If you purchase $100 in Travel Data in any 30-day period, you will be required to consent to purchases over $100.

Voicemail: Optional

• Voicemail boxes can store up to 25 messages.  Messages can be up to 3 minutes in duration.
• The voicemail service add-on will automatically renew when your membership auto-renews, and you will be charged the current in-market rate.  
• You can cancel voicemail service at any time, but it will not be refunded.
• You are responsible for protecting your mailbox by regularly updating your password.
• Calls into the voicemail service from your Lüm phone are not deducted from your data balance.

Linked Accounts

• Linking with other members does not mean you share or pool data and memberships – everyone still purchases and uses their own membership and data.
• If a payment card is not added for a linked account, all purchases will be charged to the primary account payment card.  The primary account is accountable for all purchases made by the linked account.

9-1-1 Service  

9-1-1 Emergency service is available where network connectivity is available in Canada. You must provide your location and call back number as these details are not automatically available to 9-1-1 service operators.  9-1-1 may not always work, and you agree that Lüm is not responsible if it doesn’t.  See 9-1-1 Limitations.

Refer a Friend

• "Existing" Lüm customers can share their referral code with a friend to refer them to Lüm. A customer is "Existing" if they have purchased / have an active Membership.  
• "New" Lüm customer (that cannot already be an active Lüm customer) uses the referral code to redeem the promotion.  
• New Lüm customer must apply referral code during their first membership purchase and will save $25 on the first purchase. New customers can save a maximum of $25 with the promotion.
• After New customer successfully receives promotion, the Existing customer automatically saves $25 off the price of their next membership renewal.  Existing customers must renew their membership before it expires to receive their promo. If Existing customer lets their membership expire – they cannot receive the referral promo until a future renewal where membership is renewed before it expires. Keep auto-pay on for membership renewals to guarantee referral savings!  
• Existing customer renewing on a 3 month or 1 year membership plan can receive a maximum of two $25 discounts for a total savings of $50 off their next membership renewal.
• Existing customer renewing on a 1 month membership plan can receive a maximum of one $25 discount for a total savings of $25 off their next membership renewal.
• Existing customer cannot carry-over extra/ additional referrals to their next membership renewal.
• After a membership renewal, Existing customer referral count goes back to zero, and are eligible to keep referring and again receive discount off their next membership renewal.
• Existing customer cannot refer the same friend multiple times.
• The promotional discounts only apply to a purchase with Lüm – it has no cash value and will never be refunded as cash in the event of cancelling service.
• If the New customer purchases service but then cancels their service within 15 days – the Existing customer will not receive the promotion.
• Promotion is subject to change or end at anytime.