Get Help

Help is always available and 100% online. No waiting on the phone on-hold or trying to find a location near you - just hop online wherever you are and find the answers! From online articles to trouble tickets, we’ll make sure you never get left without an answer.

Find Answers

Find help immediately with Lüm's extensive library of FAQs.


Member Forum

Didn’t find your answer? Ask the community!

Get immediate answers to questions and help other Lüm members get up and running. Post your own question or click through questions other people have already asked. The forums are monitored by the very knowledgeable Lüm team who can lend a hand if you get stumped.

If you find you’re answering more questions than you’re asking, join the super user group and make the community better for everyone!


Lümbot & Trouble Tickets

If the community doesn’t have the information you need or you prefer some extra assistance, ask Lümbot! Our helpful chatbot is here to guide you through common questions or more tricky technical issues. Just click the Lümbot icon at the bottom of the screen to get started.

If you can’t resolve your problem with Lümbot’s help, it will only take a minute to open a trouble ticket from your myLüm account and a team member will look into your problem. We're available to assist you from Monday to Friday, 8:00 am to Midnight (Saskatchewan time), Saturdays and Sundays, 8:00 am to 8:00 pm (Saskatchewan time), and Statutory Holidays, 4:00 pm to Midnight (Saskatchewan time). You can also get real-time updates on your trouble tickets in myLüm.