Coverage

Plans

Travel Data 

You can purchase Travel Data to roam in the U.S. and Mexico where service is available.  Data purchased for Canada cannot be used in the U.S. and Mexico Travel Data:  

• may only be used outside of Canada;
• cannot be transferred to the Canada data balance; and
• is non-refundable. 

Every time you talk, send a message, or use data, the applicable cost is deducted from your Travel Data balance.  Outgoing text messages are deducted from the data balance at a rate of 1 MB per message.  All incoming and outgoing calls are deducted from the data balance at a rate of 1 MB per minute.  MMS messages are deducted from the data balance based on the actual size of the picture or video.

The Talk & Text add-on does not include calls made and messages sent while roaming outside of Canada. 

Travel Data cannot be set to auto-pay.

If you purchase $100 in Travel Data in any 30-day period, you will be required to consent to purchases over $100. 

Getting Started 

Eligibility for Service 

• Customers must reside in Saskatchewan and have a billing and shipping address within the province to sign up for the Service.
• You must bring your own phone.
• Your phone and its software must meet minimum Lüm network standards.  Our network standards will be updated sometimes, and you may no longer be able to use the service without - upgrading your software or phone.  

Coverage 

Service Area and Coverage Details  

• You can use the Service within Lüm’s coverage areas in Saskatchewan or areas served by companies with whom we have roaming agreements in the rest of Canada.
• You can call and text numbers in Canada, the U.S., and Mexico. You cannot receive international calls and text messages from countries other than Canada, the U.S., and Mexico.  The U.S. includes Alaska, Hawaii and the country of Guam.
• Roaming is available in the U.S. and Mexico where Lüm has agreements with roaming partners. Coverage areas, and the connectivity in these areas, will depend on the availability of network facilities which is subject to change from time to time, without notice.   

Fair and Appropriate Use 

Lüm Mobile services are meant to be used primarily within Saskatchewan. If more than half of your data usage on an ongoing basis is occurring outside of Saskatchewan, Lüm Mobile reserves the right to limit your data, the amount of data transferred, deny, suspend, or terminate the service or any part, component, or feature thereof, without notice, to anyone believed to be using any Lüm Mobile wireless service or feature in any manner that adversely impacts Lüm Mobile.   

Network Operation, Details & Limitations 

Speeds are limited by environmental factors including tower locations, distance from cell sites, network congestion, tower hand-offs, and phone used.