Coverage

Where can I Lüm?

Lüm Mobile is available to all residents of Saskatchewan with a Saskatchewan address.
Our service is new, but we’re powered by a trusted wireless network that goes everywhere you do!

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Saskatchewan LTE and LTE-A Canada 4G Canada LTE

LTELTE-A

Lüm is powered by SaskTel’s wireless network, with coverage available nationwide on Canada’s largest network. Coverage reaches 99% of the Canadian population with no roaming fees anywhere in the country. The data you buy with Lüm covers your data, calls, and text usage from anywhere in Canada to anywhere in Canada or the U.S.!

LTE: Covers 99% of the Saskatchewan population. LTE is part of a larger nationwide network for Canada-wide coverage.

LTE Advanced (LTE-A): Provides greater stability and performance, with download speeds up to 2.5 times faster than LTE.

Travelling with Lüm

Travel Coverage - Take Lüm Mobile with you when you travel to the U.S. and Mexico! Lüm uses AT&T’s LTE network across the U.S., automatically switching to 4G outside the LTE coverage area. Please be advised our U.S. network partners are making 3G network changes in 2022 that may prevent you from being able to make voice calls in the U.S. - but there is good news! Data and text messaging will still work so you can still make voice calls with data services like FaceTime and WhatsApp. Learn more here.

Purchase Travel Data

Travel data is as easy as all your other data: buy it when you need it and save anything leftover! As long as you have an active Lüm membership, your travel data never expires. It will be available for you the next time you travel.

It’s easy to buy, manage, and keep track of your travel usage through myLüm—and you can manage your travel notifications through the Notifications setting in the app or from the website.

Make calls and send texts while you’re on an adventure!
1 MB = 1 minute (roaming & long-distance included)
1 MB = 1 outgoing text message (incoming texts are free)

FAQs

Lüm Mobile service is only available to roam and use in Canada, the U.S. or Mexico.
Service will not work outside of these countries.

You can still take your phone internationally and explore other ways to use mobile service, like buying a SIM card from the international location you are travelling to or use Wi-Fi.

You can use your Lüm data to stay connected with friends and family internationally by using calling or messaging apps like WhatsApp.

Traditional voice phone calls and SMS (text) messages can only be made within and to Canada, the U.S. & Mexico.

No, you buy data based on the country you are using it in:

- Canada data: covers usage when you are home in Saskatchewan and travelling across Canada.
- U.S. Travel data: covers usage when you are travelling in the U.S.
- Mexico Travel data: covers usage when you are travelling in Mexico

Each type of data (Canada, U.S., Mexico) is kept in a separate data balance. There is no sharing or transferring.

Keep your membership active and your data never expires – so if you have unused data at the end of a trip, you won’t lose it! It will be waiting for you the next time you return.

No – Lüm Mobile runs on SaskTel’s wireless network in Saskatchewan and roaming coverage across Canada.

Lüm customers currently get the same coverage & speeds as SaskTel's network.

No! Your data is never throttled with Lüm Mobile – all your data is always at our best / full speeds.

That means no data caps and no reduced speeds. Woo hoo - it's full speed ahead!

Plans

When signing up for service, you must agree to the Lüm Mobile Terms of Service and the Lüm Mobile Privacy Policy.  
Prices do not include GST or PST. 
 

Membership 

- Included in your membership is: 

- the option to purchase Canada Data and Travel Data
- a phone number or moving your existing phone number from another provider 
- service activation with no additional charge
- one SIM card with your first membership
- unlimited incoming text (SMS) messages, and 
- Call Display and access to Call Forwarding, Call Waiting, and Three-way calling. 

- Membership purchase does not include data.  
- You must purchase Canada Data with your first membership purchase. 
- Memberships auto-renew with current in market pricing to help you avoid losing your data balance.  You can opt-out of membership auto-renewal in your myLüm account. If your membership  expires, your account will be suspended, and you’ll lose access to wireless services through Lüm.  
- There is a 15-day trial period for new memberships that starts on the date of activation.  If a membership is cancelled during the 15-day trial period, a full refund for the membership fee, 9-1-1 fees, taxes and the Talk & Text add-on will be provided. 
- There is no refund for Canada or Travel Data that has been purchased.  After the trial period, memberships can be cancelled at anytime, but no refunds will be provided. 
- The membership fee does not include 9-1-1 fees or taxes. 
 

Use and Data Charges 

- When you talk, send a text message, or use data, the applicable data cost is deducted from your data balance unless you have the Talk and Text add-on. 
- Your data balance does not expire while you have an active membership, but once a membership expires, any data remaining expires 60 days after your membership end date. 
- When you are getting close to using up your data, we will send you a notification (unless you choose to opt-out of the notification). If you run out of data, you will not be able to use any services.  If you run out of data, 9-1-1 calls can still be made. 
- Data purchases cannot be transferred to another customer. 
 

Canada Data 

- Auto-recharge can be turned on in your myLüm account to automatically purchase data for you when your balance is close to running out
- If you have data set to auto-recharge, it will automatically purchase data at the current in-market rate. 
- When you talk, send a text message, or use data while in Canada, the applicable data amount is deducted from your data balance. For more details see Terms of Service
 

Travel Data 

- You can purchase Travel Data to roam in the U.S. and Mexico where service is available.  Data purchased for Canada cannot be used in the U.S. and Mexico Travel Data:  

- may only be used outside of Canada;  
- cannot be transferred to the Canada data balance; and 
- is non-refundable. 

- Every time you talk, send a message, or use data, the applicable cost is deducted from your Travel Data balance.  Outgoing text messages are deducted from the data balance at a rate of 1 MB per message.  All incoming and outgoing calls are deducted from the data balance at a rate of 1 MB per minute.  MMS messages are deducted from the data balance based on the actual size of the picture or video. 
- The Talk & Text add-on does not include calls made and messages sent while roaming outside of Canada.  
- Travel Data cannot be set to auto-pay. 
- If you purchase $100 in Travel Data in any 30-day period, you will be required to consent to purchases over $100. 
 

Talk and Text Add-on: Optional 

- The Talk & Text add-on includes unlimited outgoing calls and messages while you are in Canada to Canada and the U.S. 
- It also includes incoming calls and text messages while you are in Canada from Canada and the U.S. 
- The Talk & Text add-on does not include calls made and messages sent while roaming outside of Canada. Picture and video messages (MMS) are not included in the Talk & Text add-on.  
- The Talk & Text add-on will automatically renew when your membership auto-renews, and you will be charged the current in-market rate.  You can cancel the Talk & Text add-on at any time but it will not be refunded. 

 

9-1-1 Service 

- A 9-1-1 fee applies to all memberships purchased for Lüm Mobile.  The fee is an amount we must pay to the 9-1-1 service operator for 9-1-1 to work on your phone. 
- This fee will be charged in addition to the membership fee whenever a membership is purchased. 
- The 9-1-1 fee is charged for the total number of months that your membership is valid.  
- If your membership is cancelled with more than a month remaining, the unused portion of the 9-1-1 fee will be refunded back to the payment card on your account. 
See 9-1-1 Limitations.

 

Refer a Friend  

- "Existing" Lüm customers can share their referral code with a friend to refer them to Lüm. A customer is "Existing" if they have purchased / have an active Membership. 
- "New" Lüm customer (that cannot already be an active Lüm customer) uses the referral code to redeem the promotion. 
-  New Lüm customer must apply referral code during their first membership purchase and will save $25 on the first purchase. New customers can save a maximum of $25 with the promotion.
-  After New customer successfully receives promotion, the Existing customer automatically saves $25 off the price of their next membership renewal. For Referral promos applied after February 4, 2022 – Existing customers must renew their membership before it expires to receive their promo. If Existing customer lets their membership expire – they cannot receive the referral promo until a future renewal where membership is renewed before it expires. Keep auto-pay on for membership renewals to guarantee referral savings!  
Existing customer can refer up to a maximum of 2 friends and receive two $25 discounts for a total savings of $50 off their next membership renewal. 
- Existing customer that refers more than 2 friends cannot carry-over the extra/ additional referrals to their next membership renewal.
- After a membership renewal, Existing customer referral count goes back to zero, and are eligible to keep referring & can again receive up to two $25 discounts (for a total of $50) off their next membership renewal.
Existing customer cannot refer the same friend multiple times.
- The promotional discounts only apply to a purchase with Lüm – it has no cash value and will never be refunded as cash in the event of cancelling service.
- If the New customer purchases service but then cancels their service within 15 days of activating – the Existing customer will not receive the promotion.
- May not be able to combine this promotion with other offers.
- Promotion is subject to change or end at anytime.

 

Getting Started 

 
Eligibility for Service 

- Customers must reside in Saskatchewan and have a billing and shipping address within the province to sign up for the Service. 
- You must bring your own phone. 
- Your phone and its software must meet minimum Lüm network standards.  Our network standards will be updated sometimes, and you may no longer be able to use the service without - upgrading your software or phone.  

 

Coverage 
 

Service Area and Coverage Details  

- You can use the Service within Lüm’s coverage areas in Saskatchewan or areas served by companies with whom we have roaming agreements in the rest of Canada. 
- You can call and text numbers in Canada, the U.S., and Mexico. You cannot receive international calls and text messages from countries other than Canada, the U.S., and Mexico.  The U.S. includes Alaska, Hawaii and the country of Guam. 
- Roaming is available in the U.S. and Mexico where Lüm has agreements with roaming partners. Coverage areas, and the connectivity in these areas, will depend on the availability of network facilities which is subject to change from time to time, without notice.   
 

Fair and Appropriate Use 

Lüm Mobile services are meant to be used primarily within Saskatchewan. If more than half of your data usage on an ongoing basis is occurring outside of Saskatchewan, Lüm Mobile reserves the right to limit your data, the amount of data transferred, deny, suspend, or terminate the service or any part, component, or feature thereof, without notice, to anyone believed to be using any Lüm Mobile wireless service or feature in any manner that adversely impacts Lüm Mobile.   

 

Network Operation, Details & Limitations 

Speeds are limited by environmental factors including tower locations, distance from cell sites, network congestion, tower hand-offs, and phone used.  

 

Wireless Alerts 

We are not responsible for the operation of public alerting systems, including the Alert Ready System.  We do not control the content, timing and/or who can receive messages.  See alertready.ca/wireless for current alerts and further details.