Help is always available and 100% online. Just remember: help.lum.ca - welcome the Member Forum!
-Get help immediately from relevant help articles and FAQs
-Submit a question (and review answers) from our online community
-Ask Lümbot (bottom right corner of the page ;)
-For tricky questions that need help from the Lüm team - submit a Trouble Ticket from your myLüm account or Lümbot. We do our best to answer Tickets as soon as possible within our support hours: Monday to Friday from 8:00am to 4:45pm (Saskatchewan-time).
To share a compliment or discuss a concern or dispute,
Send us an email: email@example.com
Send us a letter:
12th Floor, 2121 Saskatchewan Drive
Regina, SK S4P 3Y2
CCTS is an independent agency / ombudsman whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at
or call toll-free at 1.888.221.1687.