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At Lüm we’re committed to making our website accessible to the widest possible audience. We follow the guidelines and standards for accessibility as created by the World Wide Web Consortium (W3C).
For information on the Web Content Accessibility Guidelines (WCAG) 2.0
Customers who have a self-declared accessibility need are eligible for a wireless 30-day trial period on any new device activation and will have the full amount of voice, text and/or data included with their plan to use during their extended trial period.
To qualify, you must fill out an Accessibility Self-declaration form (PDF).
Videos presented in American Sign Language (ASL) and Lanque des signes quebecoise with captions and voiceover.
Customers who have a self-declared accessibility need are eligible for a wireless 30-day trial period on any new device activation and will have the full amount of voice, text and/or data included with their plan to use during their extended trial period.
To qualify, you must fill out an Accessibility Self-declaration form (PDF).
To request a Braille copy of your purchase - Contact Us
Text with 9-1-1 (T9-1-1) is only available for deaf, deafened, hard of hearing or speech impaired (DHHSI) persons to communicate with 9-1-1 services using wireless-based text messaging.
Deaf, deafened, hard of hearing, or speech impaired (DHHSI) persons should visit TEXT with 9-1-1 for more information about the initiative and to find out when the T9-1-1 service becomes available in their municipality or region.
If you have any feedback regarding the accessibility of Lüm Mobile's website, products, or services - email us:
lum.accessibility@lum.ca