Bloom Blog

October 23 - 3 min read

Our Commitment to the Environment

Our Commitment to the Environment

Our name, Lüm Mobile, was inspired by illümination and we've made it our mission to shed some light on change for wireless plans, and for the environment.  

Lüm may be a small group (a total of only 9 full-time employees!), but we’re serious about environmental sustainability. It’s not just a thing we say; it’s the way we do business. Our small environmental footprint starts with our digital-only service model.  

We don’t operate any physical storefronts that have always-on overhead lighting, heating, or air conditioning. We operate out of a small collaborative workspace where we prioritize eco-friendly actions like turning lights off when not in use, recycling any paper waste, and we even have an office compost to reduce food waste. 

We don’t send you endless paper bills or contracts because you can manage everything in the Lüm Mobile app. As far as our product goes, the only physical part of our product is the SIM card. To help compensate for the impact our physical SIM cards have, we include a packet of locally sourced native wildflower seeds for you to plant. We recognize the production and transportation logistics of our SIM cards do have an environmental impact and we’re working diligently to launch eSIM as soon as we can, to fully eliminate any product waste. 

And since we don’t sell phones, we won’t nudge you to get the latest model when you still love the one you have. E-waste from cell phones often contains hazardous materials like lead and mercury, which can lead to soil and water pollution if not disposed of properly. Our friends at Sarcan Recycling across the province accept all kinds of electronics and ensure that they are responsibly recycled, recovering the precious resources that our electronics are filled with. 

Our team is committed to the local environment too. We love finding ways to make our lives and our world greener and more sustainable, through planting wildflowers, recycling, choosing sustainable products, and a ton of other small actions that lead to bigger change. Sometimes the easiest place to start making a difference is our own backyard. The Lüm team volunteers multiple times a year with local organizations to make a meaningful impact on our community. We’ve hosted bottle/can recycling drives and donated the funds to Waste Reduction Council Saskatchewan. We’ve gotten our hands dirty helping Nature Regina at their Native Pollinator Prairie Garden at the Royal Saskatchewan Museum. And we’ve helped Habitat for Humanity prepare for winter by organization and sorting donations at their facility. Are you hosting or volunteering for a greening event in your community? We’d love to hear about it! Send us a message on social media and maybe we’ll show up to help (no promises!). 

We also recognize we have a digital platform on social media, and we are committed to using our voice to share valuable information about how you can protect the environment and make eco-friendly choices every day. We share monthly “green” tips on ways to responsibly recycle and compost, how to make your home more eco-efficient, and small swaps you can make to reduce your impact like using dryer balls instead of dryer sheets. 

Join us in making smart environmental choices, taking small steps to improve our world, and doing your part to ensure our planet is sustainable for years to come. 

 


Are you ready to Lüm?

Plans

When signing up for service, you must agree to the Lüm Mobile Terms of Service and the Lüm Mobile Privacy Policy.  
Prices do not include GST or PST. 
 

Membership 

- Included in your membership is: 

- the option to purchase Canada Data and Travel Data
- a phone number or moving your existing phone number from another provider, 
- service activation with no additional charge
- one SIM card or eSIM with your first membership
- unlimited incoming text (SMS) messages, and 
- Call Display and access to Call Forwarding, Call Waiting, and Three-way calling. 

- Membership purchase does not include data.  
- You must purchase Canada Data with your first membership purchase. 
- Memberships auto-renew with current in market pricing to help you avoid losing your data balance.  You can opt-out of membership auto-renewal in your myLüm account. If your membership  expires, your account will be suspended, and you’ll lose access to wireless services through Lüm.  
- There is a 15-day trial period for new memberships that starts on the date of activation.  If a membership is cancelled during the 15-day trial period, a full refund for the membership fee, 911 fees, taxes and the Talk & Text add-on will be provided. 
- There is no refund for Canada or Travel Data that has been purchased.  After the trial period, memberships can be cancelled at anytime, but no refunds will be provided. 
- The membership fee does not include 9-1-1 fees or taxes. 
 

Use and Data Charges 

- When you talk, send a text message, or use data, the applicable data cost is deducted from your data balance unless you have the Talk and Text add-on. 
- Calls and text messages made while using Wi-Fi Calling are charged the same as all other calls and text messages. 
- Your data balance does not expire while you have an active membership, but once a membership expires, any data remaining expires 60 days after your membership end date. 
- When you are getting close to using up your data, we will send you a notification (unless you choose to opt-out of the notification). If you run out of data, you will not be able to use any services.  If you run out of data, 9-1-1 calls can still be made. 
- Data purchases cannot be transferred to another customer. 
 

Canada Data 

- Auto-recharge can be turned on in your myLüm account to automatically purchase data for you when your balance is close to running out
- If you have data set to auto-recharge, it will automatically purchase data at the current in-market rate. 
- When you talk, send a text message, or use data while in Canada, the applicable data amount is deducted from your data balance. For more details see Terms of Service
 

Travel Data 

- You can purchase Travel Data to roam in the U.S. and Mexico where service is available.  Data purchased for Canada cannot be used in the U.S. and Mexico Travel Data:  

- may only be used outside of Canada;  
- cannot be transferred to the Canada data balance; and 
- is non-refundable. 

- Every time you talk, send a message, or use data, the applicable cost is deducted from your Travel Data balance.  Outgoing text messages are deducted from the data balance at a rate of 1 MB per message.  All incoming and outgoing calls are deducted from the data balance at a rate of 1 MB per minute.  MMS messages are deducted from the data balance based on the actual size of the picture or video. 
- The Talk & Text add-on does not include calls made and messages sent while roaming outside of Canada.  
- Travel Data cannot be set to auto-pay. 
- If you purchase $100 in Travel Data in any 30-day period, you will be required to consent to purchases over $100. 
 

Talk and Text Add-on: Optional 

- The Talk & Text add-on includes unlimited outgoing calls and messages while you are in Canada to Canada and the U.S. 
- It also includes incoming calls and text messages while you are in Canada from Canada and the U.S. 
- The Talk & Text add-on does not include calls made and messages sent while roaming outside of Canada. Picture and video messages (MMS) are not included in the Talk & Text add-on.  
- The Talk & Text add-on will automatically renew when your membership auto-renews, and you will be charged the current in-market rate.  You can cancel the Talk & Text add-on at any time but it will not be refunded.

 

Voicemail Add-on: Optional 

- Voicemail boxes can store up to 25 messages. Messages can be up to 3 minutes in duration.
- The voicemail service add-on will automatically renew when your membership auto-renews, and you will be charged the current in-market rate.
- You can cancel voicemail service at any time, but it will not be refunded.
- You are responsible for protecting your mailbox by regularly updating your password.
- Calls into the voicemail service from your Lüm phone are not deducted from your data balance.

 

9-1-1 Service 

- A 9-1-1 fee applies to all memberships purchased for Lüm Mobile.  The fee is an amount we must pay to the 9-1-1 service operator for 9-1-1 to work on your phone. 
- This fee will be charged in addition to the membership fee whenever a membership is purchased. 
- The 9-1-1 fee is charged for the total number of months that your membership is valid.  
- If your membership is cancelled with more than a month remaining, the unused portion of the 9-1-1 fee will be refunded back to the payment card on your account. 
See 9-1-1 Limitations.

 

Deals  

New Customer Offer 
- Offer available to "New" Lüm customers. "New" Lüm customers are defined as a customer that has not had a Lüm Mobile membership in the past 6 months. New Linked accounts are eligible if the linked account is a "New" Lüm customer. 
- "New" Lüm customers receive up to an $86 discount off their first purchase. The discount is automatically applied. The total invoice can be reduced to $0.26 by the applicable discount. A total invoice can be $0.26 but not less.  
- The promotional discount can be applied to any membership and data purchase available to new customers at the time of the offer.  
- The promotional discount only applies to a purchase with Lüm – it has no cash value and will never be refunded as cash in the event of cancelling service.
- Offer can be combined with Refer a Friend offer. 
- Offer available for a limited time. 
- Offer is subject to change or may end at any time. 

 

Refer a Friend  

- "Existing" Lüm customers can share their referral code with a friend to refer them to Lüm. A customer is "Existing" if they have purchased / have an active Membership. 
- "New" Lüm customer (that cannot already be an active Lüm customer) uses the referral code to redeem the promotion. 
-  New Lüm customer must apply referral code during their first membership purchase and will save $25 on the first purchase. New customers can save a maximum of $25 with the promotion.
-  After New customer successfully receives promotion, the Existing customer automatically saves $25 off the price of their next membership renewal.  Existing customers must renew their membership before it expires to receive their promo. If Existing customer lets their membership expire – they cannot receive the referral promo until a future renewal where membership is renewed before it expires. Keep auto-pay on for membership renewals to guarantee referral savings!  
Existing customer can refer up to a maximum of 2 friends and receive two $25 discounts for a total savings of $50 off their next membership renewal. 
- Existing customer that refers more than 2 friends cannot carry-over extra/ additional referrals to their next membership renewal.
- After a membership renewal, Existing customer referral count goes back to zero, and are eligible to keep referring & again receive up to two $25 discounts (for a total of $50) off their next membership renewal.
Existing customer cannot refer the same friend multiple times.
- The promotional discounts only apply to a purchase with Lüm – it has no cash value and will never be refunded as cash in the event of cancelling service.
- If the New customer purchases service but then cancels their service within 15 days – the Existing customer will not receive the promotion.
- Promotion is subject to change or end at anytime.

 

Getting Started 

 
Eligibility for Service 

- Customers must reside in Saskatchewan and have a billing and shipping address within the province to sign up for the Service. 
- You must bring your own phone. 
- Your phone and its software must meet minimum Lüm network standards.  Our network standards will be updated sometimes, and you may no longer be able to use the service without - upgrading your software or phone.