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Help is always available online!
We don't have call centres, so there's no waiting on hold and no stores means you can get help from home - just hop online wherever you are and find the answers!
Lümbot - Your new best friend!
Get help instantly! Bots can suck, but Lümbot is actually helpful. It'll get you the answers you need. From quick questions to tricky technical issues, give it a try!
Lümbot is multilingual, too! Whether you're chatting in English, French, Spanish, or Hindi, our chatbot can speak (almost!) any language.
Just click the Lümbot icon at the bottom of the screen to get started.
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Check the Member Forum
Didn't find your answer? Ask the community and get answers directly from other Lüm members!
Connect with Lüm Support
Submit a support request form in your myLüm account. We're here to help Monday through Friday from 8:00 a.m. to 4:45 p.m., excluding stat holidays. We'll respond within an hour during these hours.
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